“We anticipate we’ll see the impact of those changes in our next report, and possibly beyond, and we will be transparent about them.’ “This report includes data only through March 2020 so it does not reflect the full impact of the changes we made during the pandemic,” writes Guy Rosen, the company’s vice president of integrity, in a blog post. It's a landmark settlement that fully acknowledges the terrible toll that moderation can on the people who do this work- Casey Newton May 12, 2020įacebook says the data it’s compiled its most recent report doesn’t contain any larger trends in its enforcement or in offending behavior on its platform because the pandemic hit so late in its reporting period. The Verge has reported extensively on the working conditions of firms Facebook hires to moderate its platform.Įvery content moderator who worked for Facebook from 2015 until now will get at least $1,000, and is eligible for up to $50,000 in damages. The Verge reported on Tuesday that Facebook has settled a $52 million class action with current and former moderators to compensate them for mental health issues, in particular post-traumatic stress disorder, developed while on the job. The report - called the Community Standards Enforcement Report, which usually encompasses data and findings from the prior three to six months - has a large focus on AI this time around and the progress Facebook is relying more on software instead of people, given the extreme toll the job can take on human moderators.įacebook is also relying more on the technology nowadays to help moderate its platform during the COVID-19 pandemic, which is preventing the company from using its usual third-party moderator firms because those firms’ employees are not allowed to access sensitive Facebook data from home computers. Facebook on Monday released a new report detailing how it uses a combination of artificial intelligence and human fact-checkers and moderators to enforce its community standards.
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